Charity # 84172 5278 RR 0001 #

JOB POSTING #2019-CCM3 – CLINICAL CASE MANAGER Full Time Term ending July 6, 2020

Agency: FASD Life’s Journey Inc. Posted: April 3, 2019 Program: Women’s Outreach Closing Date: April 17, 2019

Wage: $25.04 - $29.19 Hourly (Based on qualifications)

Hours Worked: Monday to Friday 8:00am to 4:30 pm (80 hours biweekly)

Position Start Date: Wednesday, May 1, 2019. Location: Broadway

Preference will be given to Female applicants

Please direct all applications by e-mail to When applying please quote position applied for and job posting number in both the subject line and body of the email. Please submit current resume.


The Clinical Case Manager is responsible for managing a clinical caseload, intake and assessment of needs, developing individualized support plans, and implementing and coordinating program plans for participants. Also included is counseling participants, organizing their activities, and working in cooperation with senior staff and others to achieve program and special project goals. The Clinical Case Manager also develops service proposals for funding, seeks opportunities to fill service gaps, and provides training for staff on new and existing services.

The Clinical Case Manager provides leadership/supervision, coaching/guidance, support plans, feedback and coordination on staff performance and participant issues, and management/hypothesis of behaviors. This involves staffing, orientation, training, supporting, and developing employees in the delivery of programs and services. The incumbent establishes a respectful work environment, models and supports positive working relationships, adherence to agency policies, and demonstrates high ethical standards and boundaries.

Responsibilities also include effective communication and liaison with all stakeholders, fostering team work and collaboration, demonstrating cultural competence service, and confidentiality as norms. Also included is advocating for participants and liaison with all stakeholders, as required.

This role requires an individual that is able to support the program and team with:

High Work Standards: work ethic, task completion, consistency, follow up, accuracy/attention

to detail, time management

Personal Management Skills: accountability, self-management, stress tolerance,

adaptability/flexibility, creativity, initiative, working in teams or independently, problem


Personal Development Skills: ability, openness, willingness to learn, receives feedback and

seeks collaborative opportunities

Professional Skills: interpersonal and communication skills, influencing, collaboration and the

ability to establish effective relationships/trust with others, within professional boundaries

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Mentoring Skills: coaching, patience, influencing and modeling professional behaviour

Leadership Skills: supervision and team leadership, direction & supervision, coaching &

developing managing performance, positive employee relations, modeling professional

behaviour, establishing a positive, respectful workplace

Management Skills: planning, organizing and overseeing



University education in social services or equivalent experience in related roles is an asset.

A Bachelors’ Degree in a related field and/or previous experience in related social service roles,

demonstrated understanding of FASD/neural-behavioral, intellectual disabilities and issues.

Optimally, three years experience in a related role and supporting individuals with disabilities,

demonstrating empathy an developing practical, supportive and effective working relationships

Satisfactory Child and Adult Abuse Registry check, Criminal Record Check (vulnerable sector

search) and a satisfactory Driver’s Abstract and license.

Certification of First Aid Level 1 – Emergency.

The ability to attend work regularly as scheduled or requested.

Demonstrated language, writing, comprehension skills.

Demonstrated understanding of different therapeutic approaches and counseling skills.

Demonstrated ability to effectively present alternative solutions.

Demonstrate cultural knowledge competence and participate in agency training for


A safe and reliable vehicle and proof of appropriate insurance on vehicle.

Knowledge of the following areas is required:


Community Living

Disability Services


EIA and CFS Addictions

Core Competencies for All Employees: Respect, Collaboration, Integrity, Effective Communication, Patience and Perseverance, Reasoning and Decision Making

Life’s Journey strives towards a workforce that has fair representation of the community that we serve.

Clinical Case Manager Job Posting

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